Terms of Service

1. Acceptance of Terms

By accessing or using the Farez Pharma website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services. These terms apply to all visitors, users, and customers regardless of geographic location.

2. Description of Services

Farez Pharma provides medical and surgical supplies to hospitals, clinics, and healthcare facilities. Our website allows you to browse our product catalog, submit inquiries, and request quotes. All services are provided subject to availability and acceptance of orders. We reserve the right to refuse service to any customer for any lawful reason.

3. User Responsibilities

When using our website, you agree to:

• Provide accurate, current, and complete information in all forms
• Use the website only for lawful purposes
• Not attempt to disrupt or compromise the website's security
• Not submit false or misleading inquiries
• Comply with all applicable local, national, and international laws and regulations

4. Product Information

We strive to ensure product descriptions, images, and specifications are accurate. However:

• Product images are for illustration purposes and may differ from actual products
• Specifications are subject to change without notice
• Availability may vary and is confirmed at time of order
• Minimum order quantities (MOQ) apply as indicated on product pages
• All products are intended for professional medical use unless otherwise stated

5. Pricing and Quotations

All prices displayed on our website are indicative. Final pricing is provided in formal quotations and is subject to:

• Current market rates at time of order confirmation
• Order volume and quantity
• Shipping destination and method
• Applicable taxes, customs duties, and import fees
• Currency exchange rates (all quotes are in USD unless otherwise agreed)

6. Intellectual Property

All content on this website, including text, images, logos, and brand assets, is the property of Farez Pharma or its licensors. You may not reproduce, distribute, modify, or use our content without prior written permission. Unauthorized use may violate copyright, trademark, and other laws.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Farez Pharma shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability is limited to the value of the specific order or inquiry in question. This limitation does not apply where prohibited by law (including under the GDPR or consumer protection laws in your jurisdiction).

8. Indemnification

You agree to indemnify and hold Farez Pharma harmless from any claims, damages, or expenses arising from your violation of these terms, your misuse of our website, or your violation of any third-party rights.

9. Governing Law

These terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.

For consumers in the EU/EEA, UK, or other jurisdictions with mandatory consumer protections: Nothing in these terms limits your statutory rights as a consumer. You may also bring proceedings in your home country. We will resolve any disputes in accordance with the consumer protection laws applicable in your jurisdiction.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes are effective immediately upon posting. Continued use of our website after changes constitutes acceptance of the new terms. For material changes, we will provide notice through our website or via email where appropriate.

11. Contact

For questions about these terms, contact us at [email protected] or call +92 324 577-8860.